Refund policy

Overview

At primest.store, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return or refund under the conditions outlined below.

Return Eligibility

• Returns must be requested within 30 days of the delivery date.
• Items must be unused, unworn, and in original packaging.
• Products showing signs of wear, damage, or alteration may not be eligible for return.
• Certain items (if applicable) may be non-returnable for hygiene or safety reasons.

Return Process

• To initiate a return, contact us at info@primest.store.
• Please include your order number and reason for return.
• Once approved, return instructions will be provided.

Refunds

• Refunds are processed after inspection of returned items.
• Approved refunds will be issued to the original payment method.
• Processing time may vary depending on your bank or payment provider (typically 5–10 business days after approval).

Shipping Costs

• Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.